Community Outreach & Impact

  • Community Outreach and Impact
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  • Staff member serving food to residents at event

We Work For

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    Opportunity

    Through our services, resources, and programs, we help residents extend their success outside the four walls of their home. 

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    Community Building

    We link residents to services and programs within their communities that support working families in achieving their goals.

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    Resident Leadership

    We believe it is paramount to incorporate resident feedback into community engagement efforts, property operations, and the planning and implementation of services.

Our Community Outreach and Impact (COI) team is dedicated to resident success. We believe that all people deserve affordable housing and that integrated, onsite services provide accessible support to our residents. Throughout our work, we uphold the following values:

  • Community Building
  • Resident Leadership
  • Opportunity

Central to these values are the onsite programming and case management of our Resident Service Coordinators who get to know residents and the community, develop a roster of the best local services, and recognize opportunities and problems as they arise. They also coordinate with community managers to make sure the services are genuinely contributing to the quality of the development and the community. 

CORES Certification

NHT is a CORES certified organization, recognized for providing dedicated quality resident services 

Our Initiatives

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    Stable Housing

    We follow an early intervention model which seeks to identify tenants before they are late on rent in order to develop an action plan before they fall behind.

  • COI 10

    Youth Education and Leadership

    We develop long-term mentoring relationships with young residents and their parents to help guide them through school, into careers, or college. We promote activities and experiences that help youth develop social, ethical, emotional, physical and cognitive competencies, while incorporating parents and guardians into the learning and development environment.

  • COI 9

    Access to Technology and Digital Skills

    We offer a Device Loan Program to strengthen digital access, provide digital skills training and advocate for increased availability of quality, affordable broadband infrastructure.

  • COI 9

    Health & Wellness

    We provide free, onsite access to both fresh and nonperishable food options, in addition to wellness workshops. We work with residents to ensure a variety of nutritional and culturally appropriate foods, and programs that incorporate physical activity for all ages where physical and mental well-being are the priority.

  • Resident Services Coordinator

    Community Cohesion

    We focus on programs and partnerships that encourage community building and community development activities that form the "glue" of a community. This includes active engagement with tenant associations, support violence interruption programs, host regularly scheduled community meetings, facilitate resident leadership trainings and highlight civic engagement activities.

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